You Can Always Trust This Customer To Behave Like This

, , , | Right | January 7, 2021

I work in a bank with a lot of elderly customers that come in regularly. Most are fine, but I cannot stand this one lady. She is always rude, impatient, and demanding. State law recently changed about how trust titles checks have to go into trust titles accounts.  

Me: “Hello, how are you today Mrs. [Customer]?”

Customer: “Ugh, terrible! Ever since you closed your stupid drive-thru—” Two years ago! “—I’ve had to walk all the way inside this stupid, stupid bank. No other bank does that! Now, make this deposit for me.”

Me: “Okay… Oh, it looks like two of your checks are made out to a trust.”

Customer: “And?”

Me: “This isn’t a problem at all, but I will have to change up the transaction a little bit because of a new state law. I have to deposit these two checks into your trust account, but I can transfer the same amount of money from your trust into the account you want so there won’t be a difference—”

The customer replies loud enough for the whole bank to hear.

Customer: What?! That is ridiculous! I’ve been making the same deposits for twenty years! My lawyer said I could do it like this!”

Me: “Unfortunately, this is how we have to do it with the new law.”

Customer: “Are you calling my lawyer a liar?!”

Me: “No, of course not. But bank policy and state law say that I cannot deposit these checks straight into this account.”

Customer: “You’re not a lawyer! You can’t tell me what I can and can’t do!”

Me: “Everything will still be the same. I just have to process the transaction a little differently.”

Customer: “You know, you’re just trying to make me mad. The actual bank doesn’t care what is deposited as long as they get my money. You stupid tellers are the ones that look at everybody’s checks and try to make their lives more difficult by telling the bank to make more policies. Fine! Do it your own stupid way!”

Oh, yes! I just love making new policies so I can be called stupid in front of the whole bank repeatedly and process more difficult transactions!

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