You Burst Her Bubble (Tea)
I work for a bubble tea shop. Bubble tea is a flavoured milk or tea drink that usually comes with tapioca balls — the “bubbles” — and in our place, we add them by default unless asked to remove them or replace them with another item.
A customer I have just served comes up to me and slams her drink on the counter.
Customer: “What the f*** is this?! Your drink is rotten!”
Me: “What do you mean, ma’am? The milk is fresh, and the flavoring is powdered.”
Customer: “Your milk has curdled! It’s full of disgusting lumps!”
Me: “Those are tapioca balls, ma’am. They’re part of the drink.”
Customer: “They’re disgusting! I didn’t ask for this disgusting Asian s***!”
Me: *Trying to ignore the casual racism* “Ma’am, they’re a major part of the bubble tea experience, and they’re mentioned on the menu and when you order from us. If you like, I can remake your drink without the tapioca.”
Customer: “I want a refund and a free drink!”
Me: “You’re not getting a refund.”
Customer: “Why not?!”
Me: “The same reason you don’t get a refund in [Fast Food Chain] when you order a burger and you didn’t want the patty.”
Customer: “Well… that’s not fair! I don’t know all this Asian crap!”
Me: “Our menu is in English.”
Customer: “I’m going to write a bad review online about you!”
Me: “Woman complains that her bubble tea contains bubbles. Can’t wait to read it.”
She stormed out, minus her drink. No bad review ever appeared.
