You Bruise, You Lose

, , , , | Right | August 6, 2019

(At about 7:00 one night, a well-dressed woman in her thirties approaches me.)

Customer: “I need to speak to your manager.”

Me: “I’m the manager on duty; how can I help you?”

Customer: “I was in an accident outside your store last night, and I needed to know if you have any video cameras of the parking lot. I also need to know who owns the parking lot and how to reach them.”

Me: “Unfortunately, we don’t have any cameras for outside our store, but it’s possible that the property manager does. Let me contact my boss and see if we can find out who you need to contact.”

(I send a text to my boss about how a customer was in an accident and needs to contact the owner of the parking lot, but he doesn’t answer. I peruse the office for any phone numbers for the property manager, but I can’t find anything. After a few more minutes, I go back to the customer.)

Me: “Well, we have a couple of different options. I’m still waiting for my boss to get back to me, so if you’re willing to wait around, we can see if he has an answer. There’s also another manager who will be in tomorrow morning at 6:00 am. He has a bit more experience than I do, so he probably knows where to look to find the property manager’s number. If you don’t want to wait around any longer, you could call him in the morning.”

Customer: “Oh, okay. I think I’ll call in the morning. You see, the lights in the parking lot weren’t on last night, so I couldn’t see where I was going. I hit my leg against the curb while walking toward your store, and now I have a bruise. I just wanted to make sure that whoever is responsible will pay for my medical expenses.”

Me: “…”

(My boss finally called me after the lady left, frantic, until I explained that the lady had tripped on the curb and wanted someone to pay her medical bills. The weirdest part: even if the parking lot lights had somehow malfunctioned that one night, our doors and vestibule are made of glass. The lights from inside the store would have lit up our curb clearly. We never got a call in the morning, and we never heard from her again.)

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