You Be Difficult, I’ll Be Ditzy

Me: “It’s a great day at [Furniture Store]! How can I direct your call?”

Caller: “I want to talk to someone about my furniture.”

Me: “Okay. Is it just damaged, or did you want to set up a delivery?”

Caller: “No. I just want to talk to someone about it.”

Me: “Um… did you want to talk to your salesperson?”

Caller: “No. Just someone in the dining department.”

Me: “I’m sorry, ma’am, but our floor isn’t separated into departments.”

Caller: “I bought it about two years ago. I just want to talk about it.”

Me: “Did you want to talk about it with a manager?”

Caller: “No.”

Me: *stops caring* “Well, I would LOVE to talk about it with you! Is it pretty?!”

Caller: “What?”

Me: “Furniture is good! It’s where people sit!”

Caller: *click*