You Are Expressly Forbidden To Express Yourself

, , , , | Working | October 13, 2018

(I am working on the express lane, which is fifteen items or less. A lady comes up with a ton of items. I politely tell her that this is the express lane of fifteen items or less. She just stares at me. I am not allowed to “make” anyone leave my line, so I start ringing up her items quickly as I have a line behind her. Her items quickly start to pile up on my smaller-than-average register, which is built for express orders only. The baggers and managers are all standing around, but won’t come help since I am on express and expected to bag my own. Finally, I finish with the lady and bag her groceries; she has a total of thirty-nine items according to the receipt.)

Me: “Have a nice day.”

Lady: “You are so rude!” *stomps off*

(The next day I get called into the office because I had a customer complaint. GUESS WHO FROM? The boss hands me the email she sent in. According to the lady, I scanned her items too fast and she couldn’t see all the prices on the computer, and I seemed angry that I didn’t have someone help me bag her items, and because of this she is never shopping there again. She says that I should have been smiling at all times, and that I needed to check slower so that she could see what I was charging her, since I was probably trying to charge her more.)

Manager: “Why were you so rude to this lady?”

Me: “I wasn’t. I checked her out fast, since she wouldn’t get out of the express line after I told her to, and I didn’t have a bagger, since you made a rule they can’t help on express, even though it wasn’t an express order. And the other manager wouldn’t help, either, even though items were piling up all over the place.”

Manager: “Oh! Well, next time call a bagger, and if they refuse call a manager. We shouldn’t have people with more than fifteen items in express, anyway.”

Me: “So, can I tell them to go to another line?”

Manager:No, that’s rude. We need to have good customer service.”


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