Yesterday, All My Troubles Seemed So Far Away

(One of my duties is calling patients with their lab results, once they’ve been interpreted by their doctor. I call an elderly lady, deliver her results, document the phone call in her chart, and think nothing more of it. The next day my coworker tells me there’s a message from the same lady demanding to know her lab results and insisting no-one had called her yesterday.)

Me: “But I did call her…”

Coworker: “I know! You wrote that you verified her ID, gave her the results, and she didn’t have any questions! I’ll call her back.”

(I leave to go help a patient and ask my coworker how it went when I return.)

Coworker: “You’re not gonna believe this. I gave her the results and she said, ‘Well, that’s what they told me yesterday!'”