Yes, That’s A Call For The Books

, , , , | Right | June 18, 2019

(I work in an independently-owned textbook store. We only sell textbooks, and only specific textbooks that professors order through us. A LOT of people have a problem understanding this. It is in between semesters so we have very, very little in stock at the moment. A customer has called to check if a book is in stock.)

Customer: “Do you have this book, [Textbook]? Yes, please let me know if you have it in stock. Yes, it is [Textbook] by [Author].

Me: “Unfortunately, we do not have that in stock right now. Sorry.”

Customer: “Yes. Tell me where I will get this book. I need [Textbook] by [Author], edition number 10, from [year]. Yes, you will tell me where I can get this.”

Me: “Well, I know none of our other stores have it in stock right now. Did you try [Local College’s school store]?

Customer: “This business is closed for two days. Where else can I get this book, [Textbook]? Tell me where else.”

Me: “I’m not sure, sir. Have you tried [Other Big Box Store that sells textbooks]?”

Customer: “Yes. You want to help me because I am a customer, and so, yes you need to tell me where to get this book. Yes, you are ignoring me and you need to help me.”

Me: “Sir, I’m not ignoring you; I just don’t have thi—”

Customer: “I want to speak with your manager.”

Me: “I am the manager, sir.”

Customer: “No. I want to speak to a manager. You are ignoring me. Sometimes you people just ignore your customers, but I need this book and you need to help me because I am a customer and you should want to help me.”

Me: “Um… Did you try [Yet Another Big Box Store]?”

Customer: “Yes. Why are you not helping me?! I am your customer and you need to tell me where this book is.”

(He keeps interrupting me to rant on about how I am ignoring him and how he is my customer and needs this book and I should be helping him. I am obviously getting a bit irritated as, at this point, he is not technically MY customer and I have tried to help him as best I can, even suggesting the bigger stores that are running my company out of business.)

Customer: “Tell me if [College store that apparently is closed] has this for me.”

Me: “I can’t look that up for you, sir. You could try calling their other branch.”

Customer: “Yes, then tell me [Other Branch] has this book. Yes, you will do this.”

Me: “I can’t, sir; I don’t work there. You’d have to call them.”

Customer: “Yes, you need to help me because I am your customer. You need to help me and you are ignoring me. Yes, I need help to find this book!”

(He goes on and on and on like this. He won’t let me speak and when he does he seems to ignore what I just said and continue his rant. This has been about a ten-minute phone call by this point and I am fed up.)

Me: “Okay, thank you for calling. Have a great day!” *click*

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