Yes, Master
Call Center | Right
| April 2, 2012
Me: “I would be happy to process that payment for you today. First, could I have the name exactly how it appears on the card?”
Customer: “Master Card.”
Me: “Oh, no, I’m sorry. I am looking for the human’s name that is on the card.”
Customer: “Capital One.”
Me: “No, not that one; the human’s name that is on the card.”
Customer: “I already told you, it’s Master Card!”
