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“Y” Is This Conversation Is Looping?

, , , , | Right | September 27, 2021

I deal with contracts and I get a cancellation request for a contract. It’s from a granddaughter who wants to end the lease of her grandmother’s home. I check if all fields are filled in.

Immediately, I notice that the handwriting and signature are bold and confident. It makes me think a teenage girl wrote this, instead of a fragile lady in her eighties. Still, the lady could have wonderful handwriting, but just in case, I check the contract she signed over twenty years ago.

The style doesn’t match one bit and the name she used then was her married name and now it’s her maiden’s name. So, I call the number on the request.

Me: “Hello, I am calling regarding the cancellation for [lease]. When processing it, I noticed the signature does not match the one on the contract. Could you please explain that?”

Granddaughter: “I don’t know. My grandmother signed it.”

Me: “I see. Well, we can’t process it like this, because the signature does not match the contract in the slightest bit.”

Granddaughter: “She is over eighty years old! Her handwriting must have changed in the past decades.”

Me: “I took that into account, but it’s too different from the contract.” 

Granddaughter: “I don’t understand why you are being difficult. My grandmother is illiterate, so I’m helping her. I filled it in. She signed it herself.”

Me: “Could you please explain to me why she signed with a different name? And why she could sign her contract? Not only that, I see a very specific ‘loop’ used in the Y in the name. It’s used throughout the entire form. You just said you filled in the form, but she signed the form. Could you explain why I see similarities between your handwriting and her signature?”

There is silence.

Me: “Miss, if you signed for your grandmother because you wanted to help her, please say so. I do believe she wants to end the lease and that you want to help. If she no longer can sign, for whatever reason, please explain that to us and give us proof. But I cannot process this form because this is not signed by your grandmother herself.”

Granddaughter: “But… I…”

Me: “You know what? I’ll keep this cancellation on hold. That gives you time to get a signature from your grandmother.”

Granddaughter: “Yes… Thank you.”

I’m not worried about any fraud, because when a lease is cancelled, we visit the person twice, and at least one of the two times the person who signed the contract needs to be present (unless we have proof that person cannot be present). And as long as this request of cancellation is on hold, nothing will change for her grandmother. 

Please do not sign for your family members if you want to help them. It just gets flagged as an attempt of fraud.