Xeroing In On The Problem

, , , , | Right | April 5, 2020

(I’m behind the circulation desk at the library.)

Patron: “Hey, can you show me how to use the copier?”

(There is a copy machine, though minding it isn’t supposed to be my job. I walk him through the steps.)

Me: “Okay, you either put your original in this tray, or you can lift the lid and put it directly on the glass. Then, put in ten cents and—”

Patron: “Woah! Woah! I want a COPY! Not a Xeroc!”

(Yes, he does say it like “Xeroc.”)

Me: “I’m sorry?”

Patron: “I knew I should have gone to [Shipping Company]!”

Me: “I’m afraid I don’t understand, sir—”

Patron: “If you put it through the tray it’s a copy, but if you lift the lid and put it on the glass it’s a Xerox! The judge won’t take a Xeroc!”

Me: “Sir, I assure you they’re the same thing.”

Patron: “I’ve spent a lot of money on this divorce! I’m not getting it thrown out because I showed up with a Xeroc!”

Me: “I assure you that Xerox is just another name for a copy, and you don’t have to use the lid if you don’t want to.”

Patron: “He said to bring a copy! Not a Xeroc!”

Me: “Okay, but here, look.”

(I make a copy with each method, and show them both to him.)

Me: “They’re exactly the same.”

Patron: “I knew I should have used [Shipping Company]! You don’t know anything!”

(He grabbed his copies and stormed out.)

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