‘X’ Marks The Spot-Box
(I’m working in a mall at a well-known video game store and I’ve been there for a few years. We have a policy that if someone buys a warranty for their system we will replace it, no questions asked.)
Customer: “You know the system warranty?”
Me: “Yep, covers everything, no questions asked.”
Customer: “No questions asked… Are you sure?”
Me: “Sure, that’s the policy.”
(Customer reaches into his bag and pulls out an Xbox with an axe embedded in it.)
Customer: “I’d like a replacement.”
Me: “How did that happen?”
Customer: “You said no questions.”
Me: “Uuuh… would you like to take back the axe?”
Customer: “No questions!”
(He proceeds to attempt to yank out the axe, but fails to do so.)
Customer: “New one?”
(I look at him incredulously.)
Me: “Yep”
(I replaced his Xbox. Later, I brought it up with a coworker from another store. He beat my story with a Dreamcast that he replaced that had bullet holes.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
