Wrote Memorization
Call Center | California, USA |
Right | September 4, 2011
Me: “Hello, this is [name]. How can I help you today?”
Caller: “I need to mail my bill. Can you give me your address?”
(I slowly and carefully give the entire address. I add appropriate pauses to make sure the caller has enough time to write down the address.)
Caller: “Okay, once more please.”
Me: “Oh, did I speak too quickly?”
Caller: “No, but I guess I should write it down this time.”
