Wrong Number, Right Frame Of Mind

, , , | Right | May 13, 2020

I’m in customer service, so I understand how frustrating it can be sometimes when you just don’t have an answer. I am waiting in a takeout restaurant behind a gentleman.

Customer: “Hi. I’d like to pick up my order. I ordered the [menu item] and [other menu item].” 

Cashier: “Um… I don’t remember ordering that.”

The cashier starts turning red and frantically searching her receipts.

Cashier: “Can I have your phone number?”

Customer: “Sure, it’s [phone number]. I called maybe twenty minutes ago.”

Cashier: “Um, let me check.”

The cashier goes in the back and comes back a moment later. She’s turned even redder and looks like she’s preparing herself for a fight.

Cashier: “I’m really sorry, sir. I just don’t seem to have your order.”

Customer: “Oh, Um… wait, let me check who I called.”

The customer checks his phone.

Customer: “Is your number [phone number]?”

Cashier: “No, it’s [phone number]. That one is for the restaurant down the street.”

Customer: *Laughing* “Oh, my, I must have called the wrong restaurant! I’m silly like that sometimes. Darn, I really don’t want their food; yours is much better.”

The customer turns to me.

Customer: “You go ahead, young lady. I just need to make a quick phone call.”

The man stepped out of line and called the restaurant he had placed the order with. The poor cashier looked so baffled, probably not used to having customers admit to their own mistakes!

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