The Wrong Dressing Needs Addressing

, , , , , | Working | September 11, 2017

(I am ordering at a restaurant where you order at the counter, and then a server brings you your food. While considered a fast, casual place, their food and service is usually on point, and I come here frequently.)

Me: “Hello! Can I please get [entree] with chicken, and a side salad? And can I get the pomegranate dressing for the side salad?”

Server: “Okay, I’ll bring that out to you.”

(A few minutes later, the server brings me my food. I notice that my entree does not have chicken on it, which I paid extra for.)

Me: “Excuse me, I don’t think there’s any—”

Server: “Chicken? Okay, I’ll get that for you.”

(I overhear her say to the kitchen staff, “Yeah, she noticed.” While waiting for my chicken, I notice my salad has dressing on it, and there is also a cup of dressing next to it. I assume it’s just extra dressing. However, I taste the salad, and the dressing on it is balsamic vinaigrette. The server comes back with chicken in a cup for me to dump on my entree.)

Me: “Thank you. I’m sorry, I just tasted the salad, and there’s balsamic vinaigrette on it. I wanted the pomegranate. I’m not sure if that’s what’s in the extra cup?”

Server: “Yeah. I thought you just wanted the pomegranate as an extra thing.”

(I am a bit dumbstruck by this and don’t know exactly how to respond.)

Me: “No… I wanted it to put on my salad.”

Server: “Oh. Okay, I’ll get you a new one.”

(She goes to bring me a new salad. She comes back with a salad without dressing. I taste the dressing in the cup, and surprise, it’s also balsamic.)

Me: “I’m sorry, the dressing in the cup was also balsamic. Are you guys out of the pomegranate? I can just take this.”

Server: *sighs* “No, they’re just idiots. I’ll take care of that.”

(I hear her yell at the kitchen staff, “POMEGRANATE! THIS IS BALSAMIC!” The cook looks very confused. I see another staff member tell him which dressing is the balsamic and which is the pomegranate. The cook brings me a cup of dressing.)

Cook: “Here you go. I’m sorry about that.”

Me: “It’s okay. Thank you!”

(I taste the dressing. It is balsamic again. I walk up to the server.)

Me: “I am so sorry to do this, but this is balsamic again. Are you sure you guys have the pomegranate? I’ll just take this.”

Server: *to the cook* “Are you kidding me?!”

Cook: “[Other Staff Member] told me that one was the pomegranate!”

Server: “Well, [Other Staff Member] was wrong!” *to me* “I’m sorry. This is crazy. Here, take a couple cookies.”

(She hands me some of their homemade cookies, which are actually really good.)

Me: “Oh, okay, thank you. I’m really not trying to be difficult. I can just take the balsamic.” *I really don’t like balsamic, but I’m ready to be done with this at this point.*

Server: “No, we have it. You should get what you ordered.”

(The cook brought up the dressing. I tasted it, and it was finally pomegranate. This was the most trouble I’ve ever had at any restaurant to get my order right. But at least I did get two free cookies!)

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