Wrong Answers Only

A client calls in and states they cannot use their phone for verification. No problem, I have three other ways to verify.

The client fails ALL of them. Every single last one.

This person would not get off my phone, and keeps going around and around with “Is the government locking my account? Is there fraud?!”

Lady, no. You just keep giving wrong answers.

She would not stop and began shouting out high-pitched, unhinged conspiracy theories. Lady, again, it ain’t that deep; you just keep failing your own s*** YOU put on your account.

By now, I look so visibly stressed, my team leader (who is an honest-to-God angel) comes over and she says, “Just stand your ground, just keep telling her no.” Which I did.

Y’all, this call was forty-five minutes of me telling this woman no.

I got off when I finally got her to hang up and went and got a smoke. I love my company because this was my first hellish call, and I was completely backed up by my bosses the whole time, but JFC, this call made me question my religion.