Would Prefer To Keep This Private

, , , , | | Working | June 10, 2019

(I am an admin, and I’m in charge of booking a hotel room for my boss. I use the company card to pay for it, but since it has my name on it, I need to fill out a credit card authorization form. I call a particular hotel asking for the form and receive it via fax, except the form isn’t empty. It has another person’s credit card information on it! The credit card is in date, and from a stay in the hotel from six months ago! I call to ask them to check and make sure it won’t happen again and get an actual blank form.)

Desk Agent: “Hello, [Hotel] front desk. How can I help you?”

Me: “Hi I called a few moments ago about a credit card authorization form and—“

Desk Agent: *interrupting me* “Yes, I just sent it. Please check your fax machine.”

Me: “No, actually, I—“

Desk Agent: *still interrupting me* “Please check your fax machine, ma’am.” *click*

(I sit for a moment, staring at my phone, and then I call back.)

Desk Agent: “Hello, [Hotel] front desk. How can I help you?”

Me: “Hi. I received a filled-out credit card authorization form.”

Desk Agent: “Do you need help filling it out?”

Me: “No, I wanted you to know that you sent me one already filled out.”

Desk Agent: “That’s not possible, ma’am.”

Me: “It is, because it happened.”

Desk Agent: “You must be mistaken. There is no way a filled-out form made it to you. Just fill out the form.”

Me: “It’s filled out with another organization’s credit card.”

(We go back and forth like this for another few minutes until I finally have enough.)

Me: “Look, do you want me to believe me, or should I just call that other person and tell them that their credit card information was just randomly given out?”

Desk Agent: “Fine, I will send you another form via fax. Please fill it out.” *click*

(After getting the correct, blank form, I shred the filled out one. The exchange isn’t sitting well with me the next day, so I call the hotel back. The same desk agent answers the phone.)

Me: “Hi, I would like to speak to a manager.”

Desk Agent: “She’s quite busy right now; she can’t take a call.”

Me: “Oh, I think she will want to take a call about your hotel breaking all sorts of privacy.”

(The desk agent grumbled but finally passed me off to the manager. The manager was fairly grumpy at first but after I told her my story, she went silent. She very calmly thanked me for my honesty, and in a very angry voice told me that she will handle it. I’m hoping that front desk agent got a lesson in privacy and taking it seriously!)

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