Would Be Easier To Find Robin Hood

, , , , , | Right | June 4, 2018

(I work at a place that is well-known for its bridal registries. In order to find the registry, I have to know the full — first and last — name of the registrant, with correct spelling.)

Me: “What’s the last name of the bride or groom?”

Customer: “[Common Last Name].”

Me: “Okay, what’s the first name?”

Customer: “Robin.”

Me: “Robin with an I or with a Y?”

Customer: *looks as me as if I’m stupid for a moment* “With an I!”

(I look up the name, but as it’s a nationwide database going back ten years, it’s not uncommon to have a dozen or even more than a hundred brides with the same name.)

Me: “What’s the wedding date?”

Customer: *getting annoyed* “Some time in September!”

(That still leaves two registries. Instead of asking more questions, I quickly look up their locations. If one of them is local, it’s probably the right one. Neither is.)

Me: “Okay, is Robin getting married in New York or Nevada?”

Customer: “Neither! She lives here in town and has all her life. I’m her mother’s best friend, so I know that. The wedding is in [Nearby Town]! I don’t understand why this is so hard!”

(I do a little backtracking and try spelling Robin as “Robyn” and then just type in “Rob,” in case her name is really Robbin or something similar. Nothing pops up.)

Me: “Sorry this is taking so long, but I don’t have any Robin [Last Name] getting married here in the metro in September. Do you know the groom’s name?”

Customer: “NO! I know they’re registered here! Just find the registry!”

Me: “I apologize, but I am not having any luck with this search. Just double-checking, her name is R-O-B-I-N, and her last name is spelled [only spelling of very common Last Name]?”

Customer: “I already told you that!”

Me: “Then I’m sorry, but I can’t help you any further. Either they have not registered, or she’s registered under some other name. Maybe you could call someone and double-check? Sometimes brides register under their married names.”

(The customer walks away in a huff, muttering about bad customer service. Ten minutes later, I am helping another person when the original customer cuts to the front of the line. Wanting to avoid a scene, I finish my customer and gesture to another employee to take over my register so I can help her.)

Me: “What can I do for you?”

Customer: “Sarah. Sarah [Last Name]. Robin is her mother.”

(I found the registry right away!)

1 Thumbs