Works Well In All But Name

, , , , | Working | November 6, 2017

(A customer calls in, asking if we found his credit card a few days ago. Working with the manager, I see that we have it, and ask the customer for the name on the card to make sure it’s his. After confirming his name, I let him know we have it in our safe. Half an hour later, he shows up.)

Me: “Hey there! Welcome to [Restaurant]. How may I help you?”

Customer: “I called in earlier about a missing credit card.”

Me: “I remember that. Mind if I ask your name, just to confirm that it’s you?”

Customer: “It’s [Name], spelled [N-A-M-E]. Here’s my ID as well.”

Me: *checking his ID and seeing that it’s legit* “All right, I’ll go grab that for you real quick.”

(I go to the back, grab the manager to open the safe, get the card, and head back up.)

Me: “All right, here you go.”

Customer: “Thanks. I’d also like to place an order.”

Me: “Sure thing! Will that be for here or to go?”

Customer: “To go.”

Me: *after confirming his identity no less than three times* “Can I have a name for that?”

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