(I have sent an email to a sales rep asking for more information before I can set up a user to the website. The first message asks for the following: First Name, Last Name, Email, and if the customer should be invoiced. The following is a two-day email thread that continues after the initial message.)
Sales Rep: “Is it done yet?”
Me: “No. You still need to fill in the information I have requested. I can’t create a login until I have the info.”
Sales Rep: “My customer wants to place an order. Are you done?”
Me: “I need the customer’s First Name, Last Name, Email Address, and if the customer wants to be invoiced.”
Sales Rep: “Yes.”
Me: “Okay… Yes, what? That did not answer any of the questions. Let me call you and ask for the info.”
(I call and leave voicemails on the rep’s office line and personal cell phone. She never calls me back, so this continues to the next email.)
Me: “You did not answer your phone, so I am emailing again. I need the customer’s First Name, Last Name, Email Address, and if we need to invoice the customer.”
Sales Rep: “Yes. Do that.”
Me: *sadly realizing that I have to spell it out* “What is the customer’s first name?”
Sales Rep: “Jeremy.”
Me: “Okay. What is his last name?”
Sales Rep: “[Last Name].”
Me: “Great. Now, what is his email address?”
Sales Rep: “It is [Email Address].”
Me: “All right! One more question. Does the customer want to be invoiced?”
Sales Rep: “Yes.”
Me: “I can set up the account now. Here is the login information…”
Sales Rep: “About time! Why did you take so long?”