(I’m calling my husband’s new doctor’s office to confirm that they received his records from the previous doctor’s office.)
Me: “Hi. This [My Name]. I’m calling to see if you received my husband’s medical records.”
(I tell them my husband’s info.)
Receptionist: “No, they have not faxed his records over.”
(I call the other doctor’s office and ask why they have not sent his records over. They tell me that they have and I ask how long ago. The receptionist there tells me it was over a week and a half ago. I ask if they were faxed and she tells me that they don’t do that; they put his records on a CD and mailed them.)
Me: “I called a little while ago about my husband’s records and you told you did not get them. Well, I spoke to the other doctor’s office and they did send them via mail over a week and a half ago. They sent a CD.”
Receptionist: “Well, why wouldn’t they just fax them?!”
Me: “I don’t know. Apparently they don’t do that there.”
Receptionist: “Why not?!”
Me: “Again, you would have to ask them that since I don’t work there.”
Receptionist: “Well, what are we supposed to do with a CD?!”
Me: “Um… put it in the computer and read it?”
Receptionist: “Hmph!” *grumbling*
Me: “Can you please just check to see if it was received?”
Receptionist: “One moment.” *pause* “I checked with the doctor. It was already on her desk and she’ll take care of it.”
Me: *head-desk*