(I’m a serious tech nerd. I also don’t have a very good relationship with our IT department, as I’m constantly questioning their old-school methods of doing things. I’m having an issue with my check reader, which has completely stopped working. I’ve called it in. As I’m waiting on customers, I get several pop-ups on my computer that someone is trying to remote log in. I hit “cancel” and continue waiting on my customer. My phone rings…)
Me: “[Bank] in [Town]. This is [My Name]. How can I help you?”
IT Guy: “WHAT ARE YOU DOING?!”
Me: “Excuse me?”
IT Guy: “I’m TRYING to fix your reader software, and you keep kicking me out.”
Me: “I’ve got a customer, you didn’t tell me you were trying to remote in, and it’s not a software issue. I need a new reader.”
IT Guy: “I was almost done!”
Me: “And you have to give me a five minute warning if you’re going to remote in. We have a lot of customers today, and you need to give me time to finish up and shut down my station.”
IT Guy: “JUST CALL ME WHEN YOU’RE READY!”
(A few minutes later, I do this. He remotes in and runs a software update. As expected, my reader still malfunctions. I call him back…)
Me: “Yeah, I told you. I need a new reader. This still doesn’t work.”
IT Guy: *loud sigh* “I’ll be over to look at it.”
(I manage to track down a replacement, which works perfectly. The IT guy shows up and makes a great show of taking the bad reader apart while saying how quick this is going to be.)
IT Guy: “Oh… Would you look at that…”
Me: “What?”
IT Guy: “So, the software’s fine. There’s something actually wrong with the reader.”
Me: *sarcastically* “What?! You mean I was right?!”
IT Guy: “Yeah, yeah.”
Me: “I TOLD YOU!”
(He ended up having to take it with him because it was not a quick fix. This did not help my relationship with IT…)