(I’m renewing my passport at the passport office. I have a bit of an unusual middle name that is more like a last name.)
Worker: “Okay, I just need your old passport and three pieces of photo ID.”
Me: *hands her the documents*
Worker: “Oh, honey, you’re going to have to re-order all of your IDs! They’ve spelled your name wrong on everything! How have you even been able to use this old passport?!”
Me: “Excuse me? I’m pretty sure that they’re all correct.”
Worker: “No, they’re all wrong! Look!” *points out my middle name* “See? They didn’t hyphenate your two last names!”
Me: “No, those are correct. That’s my middle name.”
Worker: “No, it’s not! No one has that for a middle name! You obviously don’t have a middle name and they’ve messed up all your documents!”
(By this point she has raised her voice significantly and is drawing the attention of almost everyone in the office.)
Me: “Ma’am, I’m serious. That is my middle name and there is nothing wrong with any of my IDs!”
Worker: “NO, NO, NO! I need to fix all of this right now!”
Me: “Please do not enter any different information than what’s already there! That IS my middle name and I need my passport to show that!”
Worker: “NO! You’re wrong! No one has a middle name like that! You’ve been lied to!”
Me: “Okay, this is getting crazy! Can I please talk to your supervisor about this?”
Worker: “No, you can’t! You don’t need to! You just need to let me fix this!”
(Luckily another worker has gone to get the supervisor while this is happening.)
Supervisor: “[Worker], what are you doing?!”
Worker: “They’ve messed up all of this poor girls IDs!! Her name isn’t correct on any of them and I need to FIX THIS!”
(She is basically screaming by this point and everyone has stopped what they’re doing and started to stare.)
Supervisor: “Lower your voice right now! You never talk to a customer this way. What honestly makes you think that a 24 year old woman doesn’t know her own name?”
Worker: “Because no one has that for a middle name!”
Me: “I do! It was my grandmother’s maiden name. It may be an unconventional middle name but it is still my middle name nonetheless.”
Supervisor: “[Worker], go take your break now. I’ll handle this and we can have a chat about this later.”
Worker: *starts yelling as she is walking away* “You’re wrong! You’ve been lied to! No one has that for a middle name! It’s a last name!”
Supervisor: “I am so sorry about this! I can honestly say I don’t think that she will be working here after today. She always has something to say if someone has even the slightest different spelling or an unconventional name.”
Me: “Thanks for intervening. I didn’t know how else to explain it!”
Supervisor: “No need. Now let’s get you a new, CORRECT passport.”