Bad boss and coworker stories

A Shifty Manager

| Working | February 11, 2014

(I recently started a new job. I make plans one night to meet with friends after I got off work at nine pm. When I try to leave, the doors are locked. I go looking for my manager to open them.)

Me: “Hey, [Name], can you unlock the door? I need to leave.”

Manager: “No. You have to stay and help clean the store.”

Me: “I’m sorry, but I was scheduled until nine, so I thought I would be off at nine. I made plans. I need to go.”

Manager: “You can’t leave. You need to stay and help clean the store. It’s what we do.”

Me: “It’s nine. I was scheduled until nine. I made plans. I already clocked out. Can you please open the door?”

Manager: “Fine! I’ll open the door. But I’m going to schedule you later from now on, so that you’ll stay and clean like you’re supposed to!”

Me: “… Good?”

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Won’t Lego And Listen

| Working | February 11, 2014

(I’m picking up a video game my brother ordered online. When I approach the customer service desk, there are three employees working the front and two customers in front of me. After waiting a few minutes I go up to pick up my order.)

Me: “Hello. I’m here to pick up—”

Employee #1: “One moment, sir.”

(I assume he’s going back to restock, instead he turns around and spends 10 minutes gossiping in front of me with a coworker about some very promiscuous girl they know.)

Employee #1: “All right, sir. How can I help you?”

Me: “I have an online order to pick up. It’s—”

Employee #1: “Can I have your name?”

Me: “Well, I’m [Name], but the order—”

Employee #1: *throwing up his hand to stop me* “I don’t see that name on any of the online orders. Are you sure you ordered at this branch?”

Me: “Yes. If you will please—”

Employee #2: “Well, your name isn’t on the list, so you might want to check again.”

Me: “Listen! This order is for my brother, [Brother]. If you will look up the order you’ll see my name as the alternate for pick up.”

Employee #1: *glaring at me now* “Well, you don’t have to be so rude about it.”

(Instead of going to the back where all the pre-ordered items are supposed to be held, he instead heads to the other side of the store. I spend another five minutes waiting before he finally shows up with the game and, oddly enough, a 350+ piece Lego set.)

Employee #1: “Here’s your order.”

(I’m a bit confused since my brother only mentioned the game.)

Me: “Are you sure? Can I get a receipt with this?”

Employee #1: “We don’t give receipts for online orders. Now, if you’ll please move, sir, you’re wasting everyone’s time.”

(I simply walked out rather than try to correct him. I found out later they never charged my brother for the Lego set.)

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No Room For Error

| Working | February 11, 2014

(I work in a call center handling technical issues for a rather large international PC manufacturer. One of my coworkers is new and has gotten a call he can’t handle. I am listening in on my coworker sitting next to me, who offers to take the call. The company policy is that we don’t handle software issues, only hardware issues.)

Coworker: “Hello and welcome to [Company]. My name is [Name]. How can I help you?”

Customer: “Hi. I think my PC has gotten a virus. Could you please help me?”

Coworker: “No problem. What I need you to do is place your PC directly at the center of the room it is located in, unplug all cables and leave it for 24 hours. Then the virus will go away.”

(At this point, I can’t believe my ears.)

Customer: “Okay, I will do that. Thanks!”

Coworker: “If you have any further questions, please call back. My name is [Name]. Just ask for me.”

Customer: “Thank you!”

(The call ends. Two days later, my coworker gets a callback from the same customer.)

Coworker: “Hello and welcome to [Company]. My name is [Name]. How can I help you?”

Customer: “Hi. We spoke two days ago. My PC had a virus. You asked me to place it in the middle of the room, unplug it and wait 24 hours. I did, and the virus is still there.”

Coworker: “Did you place it in the middle of the room?”

Customer: “Yes!”

Coworker: “Did you measure?”

Customer: “Er… no?”

Coworker: “It needs to be exactly in the middle of the room. Please measure and try again.”

Customer: “Okay…”

(The call ends. The customer never calls back.)

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Deaf To Reason, Part 3

| Working | February 10, 2014

(I am known by my manager for being a bit too quiet sometimes, a side effect of my social anxiety. A customer approaches me holding a shirt and a bit of paper and a pen. I understand immediately what the issue is as we have a short back and forth of price checking by writing to each other on the scratch paper. My manager witnesses this exchange and pipes up.)

Manager: “[My Name], I know it’s crowded right now, but please use your words.”

Me: “She’s deaf.”

 

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A Surprising Turn Of Events

| Working | February 10, 2014

(It is a few days before Christmas and I am walking around a few small stores. In the display at the front of a dollar store I see DVDs. I go to check them out and see if anything looks good as a stocking stuffer or last minute gift. I choose two, go to the register, and hand them to the cashier when it is my turn. She looks at me strangely.)

Cashier: “Do we sell these here?”

Me: “Yes.”

Cashier: “Really?”

Me: “Yes. There is a display in the front of the store with a small selection of DVDs.”

(The cashier scans my DVDs and still appears shocked when they ring up.)

Cashier: “I am surprised every day I come to work!”

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