(I have quite severe anxiety that I’ve been honest about with certain managers since day one. Though I’ve gotten better through their support and encouragement, I do have a tendency to fixate on things and blow them way out of proportion and have on more than one occasion driven myself to hysteria over the tiniest issues. Meanwhile many of the staff have a slightly twisted sense of humour.)
Manager: “Hey, [My Name], I need to have a word with you.”
(It’s quiet and managers will often inform us of minor changes on our areas in person so I think nothing of it and come away from the front of the area.)
Me: “What is it?”
Manager: “There’s no easy way of saying this but… we’ve had a few complaints from other staff about your conduct and the things you’ve been saying and frankly we think it’s outrageous and unacceptable.”
(I’d recently had a few disagreements with a coworker over some of the horrible things they’d been saying and the fact they often won’t leave me alone, and instantly assume he’s gone to the managers about me.)
Me: *seconds away from a full on panic attack and trying not to cry as I worry I’m about to be fired* “Wha-? Bu-? I-?”
Manager: *starts laughing* “Just kidding, I’m just here to check your till.”
(It’s too late by this point and despite not being in trouble, in my head I’ve already been fired, denied about 30 other jobs, lost my flat, and ended up on the street because I can’t pay my bills.)
Me: *bursts into tears*
Manager: “Whoa! What’s the matter?”
Me: *through hysterical sobbing* “I thought you we-were about to fi- fire me.”
Manager: “Crap.” *over radio* “Hey, [Coworker], can you come to [area] for a second?”
(He guided me to behind the area, out of the customers’ view, and once my coworker arrived he asked her to help me calm down while he continued to serve at the area. It took about twenty minutes for me to calm down enough to go back to work. At the end of my shift the manager asked me to come into the office where he apologised for making me panic and promised to watch how he spoke to me in the future. Even though he freaked me out worse than anyone else, the way he reacted still makes him my favourite manager ever.)