The Route To Upsell Is Paved With Good Intentions

, | Trois-Rivière, Canada | Working | May 8, 2012

(I recently bought a new computer to replace my previous one, which is over 20 years old and is completely obsolete. The following happens at an electronics store while I am shopping for a new modem. As the salesman shows me different models of modem, the conversation shifts to my new computer.)

Me: “I’m glad we finally bought a new computer. The old one is really obsolete. Surprisingly, it’s still working!”

Salesman: “Wait, so you have two computers now? Well, you should buy a router rather than a modem. That way, you can get internet on both computers.”

(The salesman immediately puts the modems away and starts looking in the routers alley, which are around 20 bucks more expensive than a modem.)

Me: “No, no. We are putting the old computer away. We will just use the new one.”

Salesman: “Well, if you had a router, you could still use the old one just in case.”

Me: “No, no. The old one is a 1990 Power Mac. It’s pretty obsolete nowadays, so we won’t use it anymore. I just need a modem for the new one.”

Salesman: “Your new computer is a Mac, too?”

Me: “Uhm, no.”

Salesman: “Then, I’ll have to find a router compatible both with Mac and PC. Let’s see…”

(Ignoring me, he starts searching in the expensive end of the router section.)

Me: *giving up* “Let me guess. You guys get a commission on all sales?”

Salesman: *absentmindedly* “Yes, why do you ask?”

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Dire Education, Part 2

| Baltimore, MD, USA | Working | May 8, 2012

(I’ve transferred from a store in the city where I went to college to a store in my home town after moving back. It’s my first day.)

Coworker: “So, you’re new?”

Me: “I’m new to this store, but I’m a transfer from Burlington, Vermont.”

Coworker: “Where’s that?”

Me: “Vermont.”

Coworker: *blank look*

Me: “Vermont…it’s a state.”

Coworker: “Oh. Never heard of it.”

(Later, I discover that several of my other colleagues also have never heard of Vermont. My manager asks me about my day and I tell him about this.)

Me: “I tried to explain what store I was from, but a few of the other associates have never heard of Vermont. It’s only 10 hours away from here.”

Manager: “Oh, well…they are still in college.”

Me: “That’s 5th grade geography.”

Manager: *blank look*

 

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Misery Loves Companies

| New Mexico, USA | Working | May 7, 2012

(Note: It is Valentine’s Day, I am single, and a bit upset about it. This occurs when I am calling to order a new ATM card from my bank.)

Employee: “Okay, you should be getting your new card in the mail within a few weeks.”

Me: “Awesome. Thank you.”

Employee: “No problem. I should probably wish you a Happy Valentine’s Day, but I f***ing hate today!”

Me: “That is exactly what I needed to hear!”

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Management Reserves The Right To Abuse Service

| Paris, France | Working | May 7, 2012

(I am a male customer being waited on by a female employee. An older man, visibly intoxicated, is being noisy, bothers the ladies and even regularly turns down the lights in the bar. The employees just let him frolic around.)

Me: “Excuse me, miss. Is this man a regular or something?”

Employee: “He’s the manager, sir…”

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Work Is Now Required At Work

| Working | May 7, 2012

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