Technology Just Doesn’t Click For Some Users

| USA | Working | October 3, 2012

(I am a new employee, and my task is to upgrade the Office software on the computers. I’ve installed it on one particular computer, rebooted, and since the user wasn’t there, I left his office. Later, he calls my supervisor.)

User: “FIRE THAT GIRL! She ruined my computer!”

Boss: “What’s wrong with it?”

User: “I can’t do anything with it! It won’t accept my password!”

Boss: “Is your Caps Lock on?”

User: “NO, do you think I’m a f***ing idiot?”

Boss: “And you haven’t changed it recently?”

User: “NO, of course I haven’t!”

Boss: “Did you remember to click ‘OK’?”

*Windows startup tune plays in the background*

User: *hangs up*

Instantly In Trouble

| Lancashire, UK | Working | October 3, 2012

(I am a supervisor at a coffee shop working with a 16-year-old member of the weekend staff. On this day the coffee machine is broken. I write a sign explaining this and I tell the employee to apologise for the lack of coffee until the repair guy arrives, then I go into the back of the shop for a few minutes to put the pastries in the oven. When I return, the “Sorry, No Coffee” sign is gone from the counter.)

Me: “Where’s the sign?”

Employee: “Oh, I took it down. We didn’t need it. I’ve just been offering them instant coffee instead. I don’t know why you didn’t think of that.”

Me: “I didn’t realise we had any instant coffee. Where did you find it?”

Employee: “Well, I’m just using the regular coffee.”

Me: “What do you mean?”

Employee: “The normal coffee from the coffee grinder, but I’m making it instant.”

Me: “Do you mean you’ve just been putting ground coffee in a cup then adding boiling water from the kettle?”

Employee: “Well, duh, that’s how you make instant coffee!”

Me: “HOW MANY PEOPLE HAVE YOU SOLD COFFEE TO IN THE LAST FEW MINUTES?!”

Employee: “Three, but calm down… they all said instant coffee was okay!”

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Customers Have To Bag To Be Heard

| Houston, TX, USA | Working | October 3, 2012

(My roommate and I have dropped by a store to pick up a few small things. At checkout, the cashier rings up our first item and drops it in a plastic bag.)

Roommate: “Oh, actually, I don’t need a bag.”

(The cashier stares blankly for a second, removes the first item from the bag, places it on the counter, rings up the next item and drops it in the bag.)

Roommate: “I really don’t need a bag.”

(The cashier removes the second item from the bag, rings up our third item and drops it in the bag.)

Roommate: “No bag, please.”

(The cashier adds the other two items to the bag and hands it to my roommate.)

Roommate: “Um, thanks for the bag…”

Senselessly Insensitive

| Oslo, Norway | Working | October 2, 2012

(My friend and I are customers at a cafe. Note that she is legally blind but sees vague shapes. We usually order together and I help her, but not this time. She has no problem asking for help, so it’s usually not an issue.)

My Friend: “I would like a tea, please.”

Barista: *hands her a cup of water* “Here you go. You get your tea over there.”

My Friend: “Where?”

Barista: “There!” *vaguely waves her hand*

My Friend: “I’m sorry, but could you be more specific, or maybe show me? You see, I’m—”

Barista: “IT’S RIGHT THERE! WHAT ARE YOU, BLIND?!”

(At this point, the whole café has gone quiet. My friend smiles calmly.)

My Friend: “Yes. Yes, I am. Now, could you please show me where it is?”

(The barista turned bright red and didn’t know what to say. At this point, I had caught up to my friend and took her arm and led her to the tea. The barista? They ran into the kitchen, embarrassed.)

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Abe-normally Clueless

| Portland, OR, USA | Working | October 2, 2012

Pizza Guy: “So, will this be for delivery or for pick-up?”

Me: “Delivery. I live on [Street Number] Lincoln, like the president.”

Pizza Guy: “…Obama’s the president.”

Me: *speechless*

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