(I work in a portrait studio and am going to upload a customer’s pictures from a memory card after finishing the session. I get an error message that says, “card cannot be used,” which I’ve never seen before, so I call our help desk. He asks a couple questions and runs few a couple of quick things that don’t work.)
Help Desk Tech: “Okay, let’s do it this way. Go ahead and format the memory card.”
Me: “What? Format the memory card?”
(I am terrified to do this because it will erase all the images I just finished taking of a large group.)
Help Desk Tech: “Yeah.”
Me: “No.”
Help Desk Tech: “No?”
Me: *firmly* “No.”
Help Desk Tech: “Why not?”
Me: “I’m trying to retrieve the images, not delete them!”
Help Desk Tech: “It’s fine. I can still get them after you format it.”
Me: “No.”
Help Desk Tech: “It will be okay.”
Me: “What’s your name?”
Help Desk Tech: “[Help Desk Tech].”
Me: “Well, [Help Desk Tech], if I am going to go against my better judgement and format this memory card I need you to promise me that I won’t delete these pictures.”
Help Desk Tech: “It should be fine.”
Me: “Should be isn’t good enough! I need you to promise me.”
Help Desk Tech: “I promise. Go ahead and format it. I’ll help you through this. We can do it together.”
(I can tell he’s teasing me, but I take a deep breath and format the memory card. He proceeds to remotely access my computer and retrieve the images from the card.)
Me: “You did it!”
Help Desk Tech: “I’m glad. I was totally lying when I promised before.”
Me: “[Help Desk Tech]!”
Help Desk Tech: “Just kidding.”
Me: “Thank you so much!” *to my customer who has been waiting for her pictures* “He did it! My new best friend [Help Desk Tech] did it!”
([Help Desk Tech] is my buddy now. I’m always glad when I call the help desk and it’s him. The customer loved her pictures and tipped me $30.)