Working With This Guy Is Just A Scream

, , , , , | | Working | August 13, 2019

(I am a waitress at a restaurant chain. We have a new general manager who, according to my coworkers, is very unpleasant to work with. He screams at them over slight mistakes, but luckily, all my normal shifts since he started working there have been under the much nicer shift manager. One day, my luck runs out, and I get the mean general manager. This happens while I’m waiting on a 75-year-old lady during that shift.)

Me: “How is everything today, ma’am?”

Elderly Lady: “It’s absolutely delicious, thank you.”

(Just then the general manager storms toward me.)

General Manager: “What the f*** are you doing?! Why aren’t you waiting on the other tables?! You’re so f****** useless!”

Me: “But I—“

General Manager: “Shut it! You go over and serve those customers right now, and then come straight to my office!”

(The general manager storms away. I’m close to tears at this point. The lady is visibly angry.)

Elderly Lady: “Sir! SIR!”

General Manager: *turning around* “WHAT?!”

Elderly Lady: “You’re the manager here, right?”

General Manager: “Yes.”

Elderly Lady: “Just what do you think gives you the right to scream at her, young man? She’s done nothing wrong!”

General Manager: “Because I’m her boss, that’s why! You can’t tell me what to do!”

(The lady ignores him and gives me a $10 bill.)

Elderly Lady: “For you. Don’t let what he says get to you. You’ve been doing a very good job.”

General Manager: That’s it!

(Without warning, he stomps over to the table, snatches the $10 from my hand, and stuffs it into his shirt pocket.)

General Manager: *screaming in my face* “YOU’RE FIRED!”

(I break down crying. The whole restaurant is now staring at us. The lady, who by now has had enough, stands up and gets up close to the general manager.)

Elderly Lady: “Now, listen here, young man. This poor girl has been nothing but nice and sweet this whole time. She’s been doing her job very well. You, on the other hand, have been nothing but rude and unprofessional. All you have done is scream and yell at her for no particular reason, and now you’re firing her and taking the tip I gave her? Shame on you! Shame, shame, shame on you!”

(The lady went to the register, paid her bill, and left without so much as saying a word. Several other patrons got up and walked out after her, some of them doing so without paying. That night, I got a telephone call from the district manager profusely apologizing for the general manager’s actions and telling me that my firing had been overturned, and that I could resume my normal schedule the next day. He paid the restaurant a visit that day, and I arrived just in time to see him in the office, going practically nuclear on the now ex-general manager for his behavior. The shift manager was promoted into the newly-vacated general manager position. And I got my $10 back.)

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