Working Title
Patron: “Can you help me find a particular book?”
Me: “Sure! What’s the title of the book?”
Patron: “It was published in England so I don’t know if you can get it.”
Me: *fingers poised over keyboard* “Well, I can check. What’s the title?”
Patron: “It was in the bibliography of this other book that I just read. It sure sounded interesting, so it would great if you can get it.”
Me: “What’s the title of the book?”
Patron: “Now I don’t know if I spelled the author’s name correctly…”
Me: “What’s the title of the book?”
Patron: “I think it was probably published in the 1800s.”
Me: “What’s the title of the book?”
Patron: *looking at me expectantly*
Me: *fingers still poised over keyboard*
Patron: “Well, are you going to look for it or not?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.