Working Drive-Thru Is A Scream
(I’m working the drive-thru window.)
Me: “Hi, you had a number two with a Coke. That’ll be $6.45.”
Customer: “Okay, sure.”
(She rummages in her wallet.)
Me: “Thanks.”
(I gather her change.)
Customer: *screaming in my face* “I’m paying! I’m paying!”
Me: “Yes, ma’am. I know you’re paying. I’m just getting your change. They’re bagging your order right now.”
Customer: “Okay, great.”
(There is a pause while I check her order. Suddenly, I hear her screaming.)
Me: *very concerned* “Ma’am? What’s wrong?”
Customer: “What?”
Me: “You screamed.”
Customer: “No, I didn’t.”
Me: “You definitely did. The whole drive-thru staff heard you.”
Customer: “You’re mistaken.”
Me: “Okay then. Here’s your food. Number two with a soda. Can I get you any condiments?”
Customer: *screaming in my face* “I’m eating! I’m eating!”
Me: “So, no condiments?”
Customer: *bellowing* “Goodbye! GOODBYE!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.