Workers Are Human?!

I work for a medical device company providing support. It’s essentially answering questions about use and any problems that pop up during use.

I have a patient who ordered a replacement part, and it was sent to the wrong address. We order a new replacement, and I promise to follow up once I get the tracking information to relay it to the patient.

I end up in a car accident on the way home, and after spending the night in the hospital, I take a few days off to recover. I come back to the office and find my email flooded with messages from the patient. He’s angry that I haven’t provided an update and has apparently also flooded the office with calls demanding to speak to me.

I call the patient back, and I let him know that I was out of the office due to an accident.

Patient: “How is that my problem?”

I let my manager handle him after that.