When You Work For Them You’re Branded

, , , , | Working | April 9, 2018

(I get hired for [Popular Pharmacy Chain] and go through their training. It’s all through their computer system, with videos and quizzes. There’s a thirty-minute session on “branded greetings,” which explains how I have to say the same things during every transaction so customers always have a uniform experience at every store in the chain. I feel like a robot doing this, but I’m good at the spiel after about a week. Then, my manager pulls me aside.)

Manager: “Why are you using branded greetings?”

Me: *thinking this is a test* “Um… so that  every customer gets the same treatment at every store and we deliver a uniform experience.”

Manager: “We haven’t used those in years. People said we sounded like robots, and corporate made us stop.”

Me: “Well, it’s still in the training.”

Manager: “Oh, well, you don’t have to do that anymore. I apparently have to update the training software.” *runs off*

Me: *facepalm*

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