Word To The Whys

, , , , | Right | December 26, 2012

Me: “Thank you for calling [Business]; how may I help you?”

Customer: “I can’t believe you’d do this to me! I’ve been a customer for years! I’ve spent literally thousands of dollars with you! Why would you do this to me?!”

Me: “I’m sorry, but what’s happened?”

Customer: “You charged me for two [products] but only sent one. Why are you trying to rip off a loyal customer?!”

Me: “I’m sorry your order wasn’t complete. I’ll get the missing item shipped to you today.”

Customer: “But why did you do this to me?”

Me: “I think it was just a mistake. We wouldn’t do something like that intentionally.”

Customer: “Of course, you did! The packing slip clearly says, ‘F*** you!’ on it!”

Me: “I’m very sorry to hear that! Can you send me a photo so I can forward it to my manager?”

Customer: “Why? Don’t you believe me?!”

Me: “I need to see the handwriting to figure out who wrote it.”

Customer: “Fine. I’ll mail it back.”

Me: “I would prefer it if you email a photo, but mailing it back is fine. In the meantime, I’ll get the missing [product] sent to you.”

Customer: “I still can’t believe you’d do this to me!”

(The customer mails in the slip, and sure enough, written in crayon in a very unsteady hand that I don’t recognize, is “F*** you!” However, it’s followed in the same handwriting and crayon by, “I can’t believe you’d do this to me!”)


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