Word Of The Day: Owned
(I am working in the pet department, refilling betta containers, dressed in company attire and name tag clearly displayed.)
Customer: “Do you work here?”
Me: “Yes, ma’am, I do. What can I help you with?”
Customer: “I was standing here for ten minutes, waiting for someone to help me.”
Me: “Oh, well, I have been here for the last twenty minutes.”
Customer: “Could you help me find this [Competitor’s Brand] cat food?”
Me: “I am sorry, ma’am, we do not sell that brand here.”
Customer: “DO NOT TELL ME THAT! I WAS JUST HERE LAST WEEK AND BOUGHT IT! I KNOW YOU SELL IT!”
Me: “I’m sorry, we don’t.”
Customer: “FINE! THEN PROVE IT!”
(I turn to the back of the can and read it.)
Me: “‘Marketed and sold by [Competitor].’ Anything else I can help you with?”
(The customer turned and walked away. I just smiled.)
This story is part of the Very Wrong Customers roundup!
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