Word Of The Day: Owned

, , | Right | February 5, 2008

(I am working in the pet department, refilling betta containers, dressed in company attire and name tag clearly displayed.)

Customer: “Do you work here?”

Me: “Yes, ma’am, I do. What can I help you with?”

Customer: “I was standing here for ten minutes, waiting for someone to help me.”

Me: “Oh, well, I have been here for the last twenty minutes.”

Customer: “Could you help me find this [Competitor’s Brand] cat food?”

Me: “I am sorry, ma’am, we do not sell that brand here.”

Customer: “DO NOT TELL ME THAT! I WAS JUST HERE LAST WEEK AND BOUGHT IT! I KNOW YOU SELL IT!”

Me: “I’m sorry, we don’t.”

Customer: “FINE! THEN PROVE IT!”

(I turn to the back of the can and read it.)

Me: “‘Marketed and sold by [Competitor].’ Anything else I can help you with?”

(The customer turned and walked away. I just smiled.)


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