Won’t Yield To Their Tub-thumping
(I am working at a small chain toy store, the kind where very little is electronic. We do have birthday parties, where parents can come in and buy toys and put them in a tub, which we’d wrap for the party. This happens around Christmas. I’ve just rung up this woman’s purchases, something around $200.)
Me: “Okay, that’ll be [price].”
Woman: “Fine, but can you hold these for me for a few days?”
(This is not something we could do. An hour, maybe, but definitely not a few days. I tell her that.)
Woman: “But those tubs up there, you could just put it in one of those.”
Me: “I’m sorry, ma’am, but those are just for birthday parties that are being hosted here.”
Woman: “Well, I came here to do some shopping for my kids, and they’re here, so I can’t take them home now.”
Me: “I’m sorry, ma’am, there really isn’t anything I can do. Store policy won’t let me keep them here.”
Woman: “I’m spending my money here, and you won’t even help me with my kids’ Christmas presents?”
Me: “I’m happy to help you find anything, order anything, and wrap anything, but I can’t break store policy.”
Woman: *now grabbing her kids, who were quietly playing with some of the open toys that are available* “You just lost a customer! I will never come back to this f****** store!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.