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Won’t Take “Yes” for an Answer

, , , | Right | September 22, 2021

We are told to never, ever interrupt the callers.

Me: “How can I help you?”

Caller: “I was told that I would get a credit when I called back with the replacement phone. Now they’re saying I don’t get it? THIS IS RIDICULOUS! I WAS PROMISED A CREDIT!”

This ranting continues for several more minutes.

Me: “Yes, I see the credit and will be giving it to you.”

Caller: *Pauses* “Oh.”