Won’t Spoon-Feed You That Solution
(I work as an IT Support person, answering phone calls and emails about IT problems. We work remotely so we are never physically at a customer’s site.)
Me: “Hello. How can I help you?”
Caller: “Hello! Our printer won’t stop printing! Please help! It’s going through a lot of pages!”
Me: “Okay, can you tell me which computer the printer is connected to? Has the print queue been cleared?”
Caller: “I’m not sure. I think it might be PC1, but we’ve stopped it for the moment.”
Me: “No worries. I’ll connect. You say you’ve stopped the printer; have you unplugged the printer?”
Caller: “No, we’ve put a spoon in it.”
Me: “Sorry, you’ve put a what in it?!”
Caller: “A spoon! We jammed it in the front. The paper isn’t moving now… Was that bad?”
Me: “Well… To be honest, it’s not great…”
Question of the Week
Have you ever served a bad customer who got what they deserved?