Won’t Have To Fight Him Tooth And Nail Over It
(I work at a hardware store in the paint department. One day this customer comes up to me with a cart full of different caulking and a piece of molding.)
Customer: “How can I attach this to above my garage? Which is the best to use?”
Me: “Well, you can use [construction adhesive] to provide a better hold?”
Customer: “Will it stay there forever if I use that product?”
Me: “Well, uh, no? But it will last a long time if you’ve used it in con–“
Customer: “I don’t want it if it won’t!”
Me: “Have you considered using a nail? Then just going over the gaps with a—“
Customer: “Like [Construction Adhesive Brand]?”
Me: “No, like an actual nail that you use a hammer for.”
Customer: “Oh, that’s perfect! Forgot actual nails existed!”
(He walked away toward nails with the molding, and left twenty bottles of caulking in a cart for me to deal with. Not cool, man, not cool.)
Question of the Week
Have you ever served a bad customer who got what they deserved?