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Won’t Give Her Credit For Trying Every Loophole In The Book

, , , , | Right | July 12, 2019

(A customer comes to my register to make a return, so I begin to scan her items until one of her items doesn’t seem to be found on her receipt.)

Me: “Ma’am, it says that this item is not found in the original transaction. Are you sure you bought all of this together?”

Customer: “Yes, I bought it all together and left it in this same bag and have not touched it since.”

Me: “Well, it seems like the cashier that rang you up the other day didn’t charge you for this.”

Customer: “Oh, wow. Fine. Can you still give me the credit for it?”

(I give her a confused look and can’t believe she is actually asking me to give her money for something she didn’t even pay for.)

Me: “No, ma’am, I’m sorry, but this is not in the receipt, so I can’t just give you money back for it.”

Customer: “You guys give store credit if I don’t have a receipt, right?”

Me: “Yes, ma’am.”

Customer: “Okay.” *takes the receipt and puts it away* “There, I don’t have my receipt; now give me credit.”

Me: “I’m sorry, ma’am, but I know you didn’t pay for it, so I still can’t give you the credit.”

Customer: “What do you mean, you can’t give me the credit?! If I didn’t have my receipt you would have been able to return it, right?!”

Me: “Yes, but you do have your receipt and it shows that you didn’t pay for it; therefore, I cannot give you money or credit for it.”

Customer: “It’s not my fault that your cashier didn’t ring it up for me! I made this purchase and deserve to get this item refunded!”

(She continues to throw a fit about how she was honest about not paying for this item, which she obviously didn’t know about until I pointed it out. A line begins to form so I try to move it along.)

Me: “Okay, ma’am, do you want to speak to my manager?”

Customer: “No! Whatever! I’ll just return this at some other store without the receipt!”

(I gave her back the money for things she’d ACTUALLY paid for and she finally left.)

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