Won’t Even Try To Un-butter You Up

(I’m working concessions on Christmas Day and due to the release of about four new movies, we have four registers open with long lines on all of them. A woman and her daughter come up to my register.)

Me: “Hi. What can I get for you?”

Guest #1: *not looking at me and rambling rudely* “[Candy] and two water bottles.”

Me: *handing her what she ordered* “Here you go. Anything else?”

Guest #1: “No!”

Me: “Okay. So, [Candy] and two water bottles… Your total will be $12.27.”

Guest #1: *throws credit card on counter* “Here!”

Me: “Okay. Here’s your receipt. Enjoy your movie!”

(Guest #1 moves over to the side without taking her receipt and I start processing Guest #2’s order.)

Guest #2: “Hi! I’ll have a small popcorn and a sm–”

Guest #1: “Unbuttered popcorn!”

Guest #2: “–small diet [Soda].”

Me: *thinking the two guests are together and handing Guest #2 his order* “Okay. Your total is $11.23*

(I notice Guest #1 didn’t leave with the other guest and put it all together.)

Me: “Hi. Did you want a small popcorn?”

Guest #1: “ARE YOU SERIOUS?! I’VE BEEN WAITING FOR IT THIS WHOLE TIME!”

Me: “Well, I didn’t charge you for a popcorn. I can show you the receipt right here. If you want one I’m going to have to charge you for it.”

Guest #1: “THIS IS BULL-S***! I SHOULD BE GETTING THIS FOR FREE BECAUSE THIS IS YOUR FAULT! IF YOU DIDN’T HAVE SUCH A LONG LINE, I WOULD BE COMPLAINING TO YOUR MANAGER SO I GET A FREE POPCORN! THIS IS HORRIBLE CUSTOMER SERVICE! HERE!” *throwing her card at me*

Me: *bringing popcorn and swiping card dramatically* “That’ll be $6.09. Enjoy!”

Coworker: “D***… What a b****.”