Won The Gold Medal For Most Stupid Customer

(I work on the shop floor of a DIY store. A customer comes up to me holding a torch and looking confused.)

Me: “Can I help you?”

Customer: “Yes, I’m not quite sure how this torch would work.”

Me: “You just put AA batteries in it and push the button on the side here.”

Customer: “But it says here on the label that this is a silver-coloured torch.”

(She points at the label on the silver torch and it does indeed say ‘Torch – Colour: Silver.’)

Me: “Yes, that’s right…”

Customer: “But how can light be silver?”

Me: “Oh, no, the light is white like a standard torch. The colour on the label refers to the colour of the metal.”

Customer: “But… it says it’s silver…”

(At this point I get a black torch off of the shelf to show her that the label says ‘Torch – Colour: Black’)

Me: “See, the label on this one says black and this metal is black.”

Customer: “But it says it’s a silver coloured torch!”

(After 10 full minutes of explaining, the woman handed me back the silver torch and walked off muttering about false advertising.)