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Withdrawing All Knowledge Of Knowing You

, , , | Right | November 5, 2020

I am new in a very small town, so I don’t know anyone. Therefore, my habit of asking for ID has gotten a lot of complaints since I’ve been working at this bank. Apparently, saying, “But I know [Supervisor]; she lives on my street!” is an acceptable form of ID. It drives me nuts, but I can’t do anything.

Customer: “Hi, I need to make a withdrawal.”

Me: “No problem. I just need to see your ID.”

Customer: “But I’ve been banking here for thirty years!”

Me: “I’m sorry, but I do need to see ID for—”

Customer:Fine. It’s in the car!”

She flounces out the door, muttering. My coworker, who likes to criticize everything I do, walks over.

Coworker: “Why did you ask her for ID?”

Me: “Because I don’t know her!”

Coworker: “I do! She lives in town. I’ve seen her.”

Me: “What is her name?”

Coworker: “Uh…”

Me: “And this is why I ID everyone.”

Coworker: “But she lives here!”

Me: “That’s not a form of ID.”

The customer walks back in, noticeably calmer. She places her ID on the desk.

Customer: “I’d like to apologize. I realized on the way out to my car that I don’t know you at all! So, it’s ridiculous of me to think that you’d know me! Your name tag says that you’re [My Name]. I’m [Customer], and here is my license to prove it. Now we know each other!”

Me: “Yes, we do! Thanks for understanding. I’ll have your withdrawal processed in a minute.”

Customer: “No. Thank you for keeping my information secure.”

I get everything processed and send her on her way. Seriously, people… if someone asks for your ID, they’re doing it to protect YOU.