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With This Customer, There’s Something Else That Should Stay Zipped

, , , , , | Right | April 21, 2022

My husband and I are at the grocery store and get into the checkout line after picking out our items. There are two customers in front of us: one with a bigger order that the bagger has almost finished putting into the customer’s reusable bags, and then another who only has a few items. The bagger finishes with the first customer’s order and is handing off the cart to her when the customer, an elderly lady who had been chatting with her friend, lashes out.

Customer: “What?! You have to zip every bag! I don’t care if it’s not refrigerated; every bag has to be zipped! Don’t you know anything?!

By the time she finishes yelling and harrumphs off with her cart and friend, the customer between us and her has been checked out, and the cashier has moved on to our order, pushing our reusable bags down the counter to the bagger. I move up toward the credit card machine and look at the bagger, who is clearly still shaking off the encounter with Ms. Must-Be-Zipped.

Me: *To the bagger* “Don’t worry; our bags don’t have zippers on them.”

We were all masked, but I could tell she smiled under the mask, and I heard laughs from at least three cashiers around us! I made sure (as always) to thank the cashier and the bagger each personally for their help.

Question of the Week

Tell us about a customer that lied or scammed to get what they wanted.

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