With Great Encyclopedic Knowledge, Comes Great Encyclopedic Power
(Back when they were common technology, we sent out a software update on four floppy disks.)
Customer: “The computer says it’s unable to read disk two.”
Me: “Can we start the installation again just to check it is the disk that is the problem, please? Put the disk in the drive and type ‘a:update’. Then, press enter.
Customer: “Okay. It says it’s unable to read disk one now.”
Me: “I’m sorry. Did you try that with disk one or two?”
Customer: “Both.”
Me: “No, sorry. Just then, not earlier. Was the disk in the drive disk one, or two?”
Customer: “Both. Both disks are in the drive. Why? Was I supposed to take the first one out before putting the second one in? It didn’t say to do so, just to insert disk 2.”
Me: “You’ve got two disks in the drive at the same time? That must’ve been difficult to manage.”
Customer: “Not when you hit the second one with an encyclopedia.”
This story is part of the “I Can’t Believe They Thought That Would Work!” roundup!
Read the next roundup story!
Read the roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
