With Bad Customers, It Never Rains But It Pours
As a customer, 99% of the time I am patient, polite, try to be friendly, and smile. And that is because of the first five years of my working life spent in public-facing jobs: retail, food service, and (horrors!) an amusement park.
One rainy day, while I am working in the foodservice location (doughnuts, pastries, coffee, etc.), a “lady” comes in looking angry.
Me: “Good afternoon, ma’am, how may I—”
She then throws her purse onto the counter and angrily asks:
Customer: “Why is it raining?!”
I really wanted to say “The flowers are thirsty?” but for the sake of my job, I didn’t say anything!
Question of the Week
Have you ever met a customer who thought the world revolved around them?
