Wishing There Was A Customer Clearance

, , | Right | December 10, 2019

(I am a customer at a large department store. When paying for my purchases, I realise that my total is a lot higher than I expected, but I pay anyway so I don’t hold up the line behind me. I walk up to the customer service counter after I locate the issue.)

Me: “Hello, I got this item off the $1 clearance shelf, but it rang for [price a lot higher than $1]. I guess someone accidentally left it there. I’d like to return it.”

Employee: “Oh, that’s unfortunate. I’ll issue a return and have the item put back to where it belongs.”

(A random customer hears everything we said.)

Customer: *loudly* “They did this on purpose. They put it there so you pay more and hope you don’t notice.”

Me: “I’m sure it was a customer that left it there while shopping.” 

Customer: *now yelling* “NO. They did this. They are stealing your money!”

Employee: “Sir, we would never falsely advertise the price of an item.” 

Customer: *yelling at me* “YES, THEY WOULD! DON’T LISTEN TO HER! SHE IS A LIAR AND THEY ARE ALL CRIMINALS!” 

(I am very startled and don’t even understand why he is yelling. He steps between me and the customer service desk and continues yelling at me.)

Employee: “Sir, I will have to call security if you continue to do this.”

(He did not stop. Security escorted him off the store. I got my refund and a bunch of great coupons from the store to make up for my experience, even though it was in no way their fault that the guy was insane. I still have no idea why he got so mad.)

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