Wishing The Cat Caught Her Tongue

I work as a cashier at a popular pet store. A certain cat food that is very popular is having production problems, so we are very short on certain flavors of said food. Most customers understand that this is not our fault, but then there are some like this woman.

Me: “Hi there! Were you able to find what you were looking for today?”

This is a standard greeting I use for every customer I greet at the register.

Customer: *Yelling* “No! I never find what I’m looking for now! And I can’t stand when you all ask that over and over!”

Me: “I apologize, ma’am. I’m required to ask every customer. Are you referring to the cat food shortage? Unfortunately, there is nothing we can do about that as it is the producer that is not shipping us the product.”

Customer: “I don’t care! This is all my cat will eat. You have to get more! I’m sick of not finding what I’m looking for!”

Me: “I apologize again, ma’am, but there is honestly nothing we can do—”

Customer: “Get the manager; this is ridiculous!”

Me: *Thinking* “Gladly…”

The manager comes over. Little does she know, he is a no-nonsense man and does NOT believe the customer is always right. After listening to her rant:

Manager: “So, you want us to somehow force the production company to send us a product they don’t have and can’t make at the moment?”

Customer: “Well, that’s not what I sai—”

Manager: “That’s what you just said to me, ma’am. I was just summarizing for you.”

Customer: “So, I’m dumb now, huh?”

Manager: “Not at all, ma’am. We just can’t do anything for you. Your best bet is to call the production company.”

Customer: “I’ll do that!”

After she snatches her purchases out of my hand, she stomps out. My manager just laughs and shakes his head.

Me: “You know they’re just going to tell her to get bent, right?”

Manager: “Oh, I know, but at least she’ll be on hold for a good hour, though.”