Wish You Could ‘Ice’ Some Customers

(I work at an extremely busy coffee shop. I am working on bar, making and calling out the drinks. We are constantly busy and simultaneously have multiple orders to accommodate. I finish making a mocha for ‘Sara.’)

Me: “Sara, your drink is ready!”

(Two minutes later.)

Me: “Sara! I have your white mocha.”

(Five minutes later.)

Me: “SARA, I HAVE YOUR DRINK READY.”

(Two more minutes later, Sara comes and leans over the register.)

Sara: “Um, excuse me? I have a question. When is my drink going to be ready? I’ve been waiting a long time.”

Me: “Are you Sara?”

Sara: “Yes.”

Me: “Okay, your drink is waiting at the end of the bar.”

(Sara grabs her drink, and immediately gets disgusted look on her face.)

Sara: “Um, I wanted this drink iced.”

(I remake her mocha, iced. Five minutes later, Sara returns.)

Sara: “This is, like, the worst drink ever made. I want it blended.”

(I remade her drink and used all self-control left in my being to prevent myself from throwing it at her.)