Wish You Could Hide From The Hyde
(I work at a popular family restaurant that has a fairly diverse clientèle. Two older ladies come in just as I start my shift. It happens to be a statutory holiday that the government created last year. As such it’s a day off for most people, but not a real holiday.)
Customer #1: “Good morning! Happy [Holiday]! ”
Me: “Happy [Holiday]. How are you today?”
Customer #1: “Everyone has just been so nice today. That young man-” *referring to our greeter* “-held the door open for us!”
Customer #2: *extremely aggressively*“As well he should!”
Me: *taken aback, I try to change the subject* “Can I get you something to drink to start you off?”
Customer #1: *beams at me* “I hope they’re paying you bonuses to come in on a holiday!”
Customer #2: *interrupts in a savage tone of voice* “What would it matter? They’re here all the time anyway!”
Customer #1: *gives a big smile to her companion then to me* “We’ll just have coffees for now.”
(I escaped gratefully and happened to catch the coworker I was relieving as she packed up.)
Me: “That table is like Dr. Jekyll and Mr. Hyde!”
Coworker: “Oh, they’re always like that. I was so glad when you came in that I wouldn’t have to deal with them this time. Good luck!”
Question of the Week
Have you ever served a bad customer who got what they deserved?