Wish You Could Give This Customer The Boot
The shoe store I work for requires us to bring at least four shoes to a customer, even if they ask for fewer. I bring out three shoes the customer asked for, as well as a fourth of my choosing.
Me: “And here’s a similar style for you to try on if you’re interested.”
The customer looks intently at the shoe.
Customer: “No, thanks. That’s not really my style.”
Me: “All right, I’m going to ring up another customer. Let me get these shoes out of your way.”
I come back in just a minute or two to ask how the shoes feel, having just put the others away.
Customer: “These are great, but I really like this one. Can I try it on, too?”
She holds up the shoe I JUST showed her that she said she didn’t like.
Me: “You sure can.”
My manager was in the back room doubled over laughing.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.